Cameron’s First 100 Days in Office

August 23, 2010 by First100

On Leading the Coalition:

Yes, did a good job in setting this up and leading it forward. He took the media and political pundits by surprise early on and gave himself an advantage by making a virtue of the situation rather than it appearing to be a half-hearted compromise. Survived the unexpected and unfortunate departure from office of David Laws 18 days in. Nick’s profile has been appropriately low key whilst clearly remaining a supportive number 2. No obvious breaking of ranks.

On Having Courage to Make Difficult Decisions:

Cameron has led on cuts at home, and stood up to the Americans abroad. At home, he has set out an aggressive course of action (rightly or wrongly? – only time will tell). Abroad, he has made a good early attempt on ‘de-poodleing’ the relationship with America (eg not acquiescing to congress inferences re BP/Magrahi) – whilst also being realistic and making clear that the UK is the ‘junior partner’. Obama likes him and there is a definite ‘sizzle’ factor in their relationship.

On Early Gaffes:

Diplomatic incidents on historic dates, and remarks re Pakistan as ‘exporter of terror’ led to some hairy moments, media frenzy – and a burning effigy! Fortunately for him the matter was resolved and re-harmonised within his Pakistan peer within days.

Overall Result:

I can’t point to any real results yet – and for that we shall have to postpone judgment until end of his first 12 months. But my overall sense now is that, although no Roosevelt, Cameron has done well in his first 100 days. It’s too early to say whether he will achieve success during his whole term, and what his legacy will be – but a good strong leadership start is what we needed and it is what he delivered. Good luck David!

Now the real work begins…but will anyone notice?

June 28, 2010 by First100

This week’s emergency budget took few by surprise, but it represents an enormous challenge for the Liberal-Democrats. Selling an austerity budget to core tory supporters was never going to be difficult, but Nick Clegg and Vince Cable are sure to come under pressure from the left wing of their party.

They have entered the 2nd Act, as the initial wave of euphoria wears off. Clegg sent an email to party supporters on the eve of the emergency budget entitled ‘Why We Have to Do This’. It pre-empted criticisms of cuts in public spending, but the very fact it was sent shows that Clegg is conscious of the potential for a rift in the party to occur.

Clegg and Cable know that they have to stay focused on their key priorities of sustaining the recovery and bringing public debt to heel. Yet they must ensure that left-leaning MPs such as Simon Hughes and Norman Baker stay on-board and on-message.

Keeping the party aligned along a shared vision is vital, and will require highly attuned emotional intelligence on the part of the Lib-Dem leadership.

Maintaining party unity is a challenge at the best of times, but in coalition government, an extra layer of difficulty is added. Clegg demonstrated his ability to communicate well with the public at the outset of the election campaign.

The question remains as to how well he can continue to keep a dialogue open with opponents within his own ranks.

Another danger is that he will be distracted from his strategic priorities. In the world of politics, the agenda is often set by external factors: the media, business interests, unions, geo-political events et cetera.

In opposition, how you respond to events can be couched in ideology, as you have no power. When you enter the realm of real decision-making, the stakes are high and it is noticed when you get things wrong.

Clegg should have a plan in place to manage his own performance, setting clear targets and milestones to measure his success. Right now, he should be looking at what he can achieve in his first year in office.

As leader, his actions and achievements will have a multiplier effect through the party. This is potentially positive and negative, and the fate of the LIB-Dems is closely bound with that of Clegg.

Clegg only needs to look to Ireland and the fate of the Progressive Democrats there to understand what can happen to smaller coalition partners if they fail to make an impact in their own right. For now, Clegg has some breathing room…the World Cup is on.

Cam-Clegg: A 100-Day honeymoon?

June 1, 2010 by First100

by Niamh O’ Keeffe

Just watched the live Press Conference showcasing the love-in of Britain’s new Prime Minister and Deputy Prime Minister. Clearly both men are in the throes of early love and promise of a new relationship, but will it last? Or to put it more constructively, what should these guys do to ensure that the first 100 days of coalition sets them up for real success to secure the aspiration of 5 years in government.

A fast start:
Today both men got off to a strong and fast leadership start. They talked about “the national interest” as their shared common goal and the glue which will bind them together as leaders on difficult decisions. By this, they mean that they intend to rise above party politics to always do what is right for the people. This is an inspiring stall to set out, and in the first 100 days we need to see evidence of this in operation. Policies will need to be clear, and not fudged. Pace of decision-making will be important. Decisions will need to be seen as taking twice as fast, and not twice as long.

“One team”:
Reference was made to a commitment to ‘one team’ rather than a coalition of two teams fighting for power. Again, a powerful standard and aspiration to set out. It looks like Cameron and Clegg are absolutely joined together today as ‘one team’ but can this teaming cascade to the cabinet and to the wider groups below or will the far left and far right cause unhelpful dents in the ‘one team’ concept. As leaders in the first 100 days, it will be extremely important that both Cameron and Clegg maintain strong leadership within their own parties on what is and what is not acceptable teaming behaviours. Members of each party will likely break rank now and again, but they will need to be firmly and decisively managed back in line by the leaders if this coalition is to succeed for all concerned.

Early results:
At the end of 100 days, the media and the public will inevitably use this as a milestone to reflect on the success or otherwise of the coalition. So by the end of the first 100 days, Cam-Clegg will need to have delivered real results on the economy and economic policy. Of course the first 100 days on health, on education etc are important too, but these guys need to put the economy first and get some early wins under their joint belt in their first 100 days.

Beyond the first 100 days:
Commentators are giving the coalition 6 months, a year, 2 years but to make it to 5 years, these guys cannot underestimate the importance of the first 100 days for setting up success in the first 12 months and beyond. And so, we wait and see whether at the end of 100 days, will these guys still be in love, or will the honeymoon be over?

The ‘New’ Government Team

March 29, 2010 by First100

By Garrett O’Keeffe

Like so many organisations over the last 2 years, the Irish government has re-organised itself, in the belief that doing so will lead to accelerated performance.

The first thing that needs to be considered when looking at any team is to ask if you have the right people in the right roles. Apart from the thorny issue of whether so many teachers, lawyers etc are the right people to have on the team, there is a real concern in this re-shuffle that people got promoted (or got demoted) because of their close alliance (or lack of alliance) to the Taoiseach.

While many commentators have spoken about deck-chairs and the Titanic, I am more interested in what this team (the cabinet) needs to do in its first 100 days to make some real impact, and set itself up to last the full course of the five-year term.

The Taoiseach, at a very basic level, needs to ensure that he gets more than the sum of the parts from his team. The first thing he should do to ensure that is to  create a joint 100-day team plan wither collaboratively or with the aid of an external consultancy .

Being a student of politics, Brian Cowen will understand the importance of the first 100 days and how its origins can be found back in the 1930’s when President Roosevelt was trying to drag America out of the Great Depression and they were in the middle of a banking crisis…sounds familiar?. The importance of the team plan is to ensure everyone is rowing in the same direction, in pursuit of the same goals.

Within this plan they will need to focus on what the team can achieve in certain key areas:

-          Identifying key projects to deliver immediately (much like what they did with Lisbon, Nama and the Budget)

-          Re-look at the strengths around the table and figure out how to leverage those early (especially what the new members of cabinet will be bringing)

-          Focus on some of the key relationships that need to be built (re-built) with their key stakeholders (unions, employers, opinion-formers etc)

-          Figure out how to communicate more effectively with the public

-          Create a vision for Ireland that shows ambition, creativity and inspiration

Once this plan has been agreed, they need to look at the certain key areas that will determine how successful this team will be:

Leadership

People want to be led. They want to know that those they have put in charge have a clear sense of direction and will deliver results. In this context the Taoiseach needs everyone of his team to step up to the plate and demonstrate real leadership. With the Irish rugby team, all leadership responsibility is not passed over to Declan Kidney or Brian O’Driscoll – each player steps up to the plate when required. So it must be with the Irish Government team – it is not just down to Brian Cowen as each member of his team must perform the acts of leadership that the country needs.

 

Working Styles

To ensure optimum performance within the team, it is important they take some time to figure each other out. By understanding the preferred work style of your colleagues and flexing your own style when needed, you are much more likely to create a team environment where collaboration is to the forefront and where silo-thinking is eradicated. Much like at Director level in a large organisation, our Ministers need to remove their ‘functional’ blinkers and recognise they are expected to think and act in the best interests of the overall company (country). Really understanding each other will help this to happen.

Group Emotional Intelligence (EQ)

According to a an article called ‘Building the EQ of Groups’ by Druskat & Wolff, if a team is to be really effective where there are better decisions, more creative solutions and higher productivity then that team has to have trust, identity and efficacy. These can only be achieved if there is a high level of EQ within the group and thus Brian Cowen and his team need to pay attention to this early on. The good news is that EQ can be learned and practised – this team needs to start right now.

Early Feedback

An effective team needs to be able to give each other feedback – early and often. This Cabinet needs to find the trust with each other to enable this to happen. They need to find the way to give and receive this feedback in a professional manner that leads to performance improvement.

Whether you believe this team has the right people or not, whether you believe they are in the right roles or not at least if they put together a 100-day plan and pay attention to the areas mentioned above then they (and the country) has a much better chance of success in the coming months and years. This government’s future (and our future) has a chance but only if the first 100 days is a success.

Garrett O’Keeffe

First100

Shifting HR Thinking: Less on Head Hunters Fees More Investment in the New Hire

March 26, 2010 by First100

By Garrett O’Keeffe

It is time for the HR community to start thinking differently and to understand that just because something is the accepted norm, it doesn’t make it right.

Most organisations, as we start to work our way out of the recession, should think again about recruitment or there is a real danger- they will go back to the way they always did things; in this case retaining the services of a Head Hunter/recruitment agency to get the best person and paying 30% of the starting salary for the trouble.
The HR community must start to ask themselves if they are really getting value for money from their head-hunters/recruitment agencies. Perhaps now is the time to negotiate better rates with the agencies and start diverting some of the budget into the early development needs of the new hires.

The first 100 days in a new role is a period of pressure and close scrutiny. It is make or break time as to whether the new leader lays down the right foundation for the rest of the first year and beyond. Investment in this period yields a faster return on the overall recruitment costs than doing nothing at all.

Typically organisations take a collective sigh of relief when they hire a new leader/manager. Many feel the job is done and having forked out so much in recruitment fees , the last thing they want is to invest again in the individual to ensure they succeed. This means many new hires are left to struggle through the first 12 months without any assistance (other than the obligatory induction process).
It is little wonder then that up to 25% of new hires don’t work out within 12 months of joining – they have not been invested in sufficiently well enough to make an impact. The solution? Give the new hire an expert coach in the first 100 days paid for by diverting some of your recruitment budget.

First100 Ltd are the leading players in this specialist market, with six years experience of working with senior leaders in Ireland and the UK – the first 100 days is about accelerating performance and making an early impact. The HR community needs to play its part in ensuring this happens and withholding support at this key juncture is not the way to do it.

Investing in the recruitment process is not investing in the new hire – yet the recruitment budget tends to get ‘assigned’ to the new hire when it comes to making development decisions.

It is time for the HR community to change the game – don’t always assume you have to use headhunters/agencies. If you do, negotiate with them and with the money you save, invest in your new hire to ensure they are successful. Otherwise you get stuck in a cycle that has you paying headhunters/agencies more fees again 12 months later.

Garrett O’Keeffe, Senior Consultant, First100 Ltd
+353 86 8186202 garrett.okeeffe@first100.ie

Dear Gordon…

March 24, 2010 by First100

By Niamh O’Keeffe

Dear Gordon,

‘Staying the course’

I watched your Piers Morgan interview and concluded you now have a realistic chance of winning the election.

You came across as a committed, capable and authentic leader; perhaps just the kind of person we want in charge during these troubled times. You also showed a deeply human side to your character when you told us your relationship with Sarah was ‘a great love story‘… changing the nation’s perception of you at a stroke.

Subsequent allegations about bullying shouldn’t harm your image because we can all see you are a serious if not slightly grumpy leader. Given the enormous pressures you must be under you can be forgiven for losing your temper once in a while.

No need to worry too much about the image thing then. We know what you are like and we don’t need you to change. And therein lies your greatest challenge: you are not ‘new’ and you cannot promise ‘change’.

So what should your campaigning strategy be and more importantly, if you do pull off a remarkable victory, how should you make the right leadership impact in your first 100 days of a new term?

How to win at the polls?

My advice would be to focus exclusively on a clear message of ‘staying the course’ emphasizing that now is not the time for change. This will counter the Tory’s rallying cry and build on the compelling catchphrase you have previously used ‘this is no time for a novice’.

All you then need to do is roll out the examples explaining why: the delicate economic revival, the importance of safeguarding front line public services, winning the war in Afghanistan…

So be bold and let the electorate have a straight choice between: ‘Staying the course with Gordon’ versus Cameron’s ‘time for change’.

How to win in your First 100 days?

Your first 100 days should be sober and steady state. If your campaign is won on a message of ‘staying the course’ then it naturally follows your first 100 days back in power should follow suit.

Your first 100 days’ report should demonstrate progress against existing initiatives and highlight your policy successes on economic growth, better public services and helping to make the country/world safer from terrorism. Your report should be an affirmation of what is already working and a confirmation the country is back on track with a promise of more good times ahead.

If you secure victory, you should talk with humility about a new beginning and promise a fresh start on leadership values and behaviors within the party, and a renewed commitment to ensuring the right leadership behaviours from all our politicians.

So I wish you good luck. Yes you have made mistakes. You haven’t always brought people with you or been as decisive as you could have been, but looking at the big picture it is clear you have grown as a leader since you first took the job.

Best of luck and remember to stay the course

With kind regards.

Niamh O’Keeffe

Adam Croziers First 100 days….

February 10, 2010 by First100

By Niamh O’Keeffe

Lights, camera, action…

Adam Crozier, former joint Chief Executive of Saatchi & Saatchi, former Chief Executive of the Football Association and current Royal Mail CEO, is leaving his position to take up an even more high-profile role at troubled media giant ITV. As some media commentators have described it, “it looks like a case of out of the frying pan and into the fire”.

The job certainly seems to be another tough brief for Mr. Crozier, a man who certainly doesn’t shy away from organisations with institutionalised challenges. ITV, like the Royal Mail, has a dense heritage of process and behavior not easily transformed and is an institution in deep trouble with an urgent need to modernize if it wants to remain a major sector player. 

Let’s face it, the city is watching, the media is ready to pounce; the staff are anxious… it’s a massive job. And so, as founder and MD of First100, the question posed itself to me “how should Adam Crozier tackle his First 100 days?”

First, lets put in context why the First 100 days is an important stage in the role appointment lifecycle. Pace or ‘performance acceleration’ as I call it, is the number one critical business issue for Chief Executives and political leaders in todays economy. Faced with global uncertainty on whether we are in a V or W shaped recession, speed is the new black. A decade ago, a new leader would have arrived with a ten year business plan and allowed it to unfold, without much scrutiny from challengers. Nowadays, a two year plan is considered long term, and Crozier will appreciate the crucial importance of his first 100 days within that shrinking time context.

Okay, so pace is important. But this is hardly a breakthrough insight and Crozier is no stranger to the CEO role, so what possible advice could I give him? I don’t need to tell Crozier to act with pace, identify the right priorities, get the right team in place and stay focused on what’s important. This is grist to the mill for an experienced Chief Executive like him.

So I spent some time reading the articles, the recent press coverage and I thought about what is the insight I could bring him. He is a dynamic guy, has the intellect, the ability to get things done but – and this is my insight – I wonder if he pays enough attention to his legacy right from the beginning?

His career history makes interesting reading, and I wonder whether now is the time for Adam to reach his prime as a Chief Executive. He has had an accelerated career to the Chief Executive position, and perhaps he was promoted ‘too’ fast – so much so, that his ‘growing up’ was done in the role rather then in advance of the role. With this in mind, I would urge Adam Crozier to invest a lot more time upfront thinking about his leadership legacy this time round. And fortunately, he has the time before he takes up the ITV role.

So, here are my top three tips for Adam:

1. Invest more time upfront thinking about your legacy.

Take stock of your career, and start with the end in mind this time. What do you want to have achieved at ITV by the end of your tenure? Do you have any regrets from previous Chief Executive posts, what are the lessons learned, and how can you approach this role armed with the wisdom and experience of previous leadership roles. Are you still open to change, to challenge?

2. Envisage a 2 year role horizon:

When you have decided on your legacy as CEO of ITV, then envisage a 2 year role horizon, to inject a sense of pace and urgency into your thought processes and plans. Imagine that you only have two years to make a difference. Within that timeframe, what would you like to have achieved on Vision & Strategy, People & Teams, Results & Deliverables? It doesn’t matter if you plan to stay longer, you can always refresh your plans at the end of 2 years.

3. Don’t write your First 100 Days plan yet.

Repeat steps 1 and 2, until you are very sure of the leadership legacy you wish to leave behind, and until you are very sure of your two year plan as the first step to achieving that legacy. And so, although I am the founder and MD of First100 – a consultancy that specialises in ‘first 100 days’ advice for senior executives and CEOs, my urgent advice to Adam Crozier is don’t write you First 100 Days plan yet!

I wish you well. You have courage to take on this role, and we need our business leaders to show courage in these difficult times.

Niamh O’Keeffe, Founder and Managing Director of First100.